3-Day's Money-Back Guarantee
At FacultyLMS, customer satisfaction is our highest priority. If you are not completely satisfied with your course purchase, you are eligible for a full refund within 30 calendar days from the date of purchase, provided the conditions below are met.
Refund Eligibility Criteria
To qualify for a full refund:
- The refund request must be submitted within 3 days of purchasing the course.
- You must not have watched/completed Section 01 of the total course video content.
- You must not have downloaded major course resources, certificates, or proprietary source code files.
Non-Refundable Scenarios
Refunds will not be granted under the following circumstances:
- Requests submitted after the 3-day guarantee period has expired.
- Course completed in full or course certificate already generated/downloaded.
- Multiple refund requests for the same course by the same account.
How to Request a Refund
Requesting a refund is quick and simple:
- Log in to your account and go to your Purchase History or Support Ticket section.
- Select the course you wish to refund and click Request Refund.
- Alternatively, send an email to Info@profreelancersacademy.com with your order ID.
Refund Processing Time
Once approved, your refund will be processed back to your original payment method (Credit Card, Mobile Banking, bKash, SSLCommerz, Stripe, PayPal) within 3 to 7 business days.